Returns & Exchanges

At Kozicare, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we offer a hassle-free 30-day return policy for products in their original, unopened condition.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email with your order number and the reason for the return to receive an authorization code.

• 2.
  Pack Your Items

  Securely place the unused items in their original packaging, ensuring the seal is intact to qualify for a full refund.

• 3.
  Ship the Package

  Affix the provided return shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the items, your refund will be processed back to your original payment method within 5-7 business days.